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Class Actions

A proposed class proceeding has been filed on behalf of consumers who imported goods into Canada using Federal Express Canada Corporation’s (FedEx) Ground Service.

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FedEx

This proposed class action has been brought on behalf of all individuals acting for personal, family, or household purposes in Canada who have paid Unsolicited Service Fees (as described below and defined in the Statement of Claim) to FedEx.

The action alleges that FedEx uses unfair practices in its cross-border delivery service, including making misleading and deceptive representations regarding the fees it charges consumers who import goods into Canada in violation of consumer protection legislation. Among other things, the action alleges that FedEx fails in advance to disclose to consumers who ship goods into Canada that it will charge consumers fees for customs-related services, or the quantum of those fees, misrepresents the nature of the fees it charges, and demands payment for unsolicited customs-related services.

The Unsolicited Service Fees are described in FedEx invoices as: (i) an “Advancement Fee”/“Disbursement Fee”/“FedEx Reimbursement on Delivery Fee”; (ii) “Clearance Entry Fee”; and (iii) “HST on Disb/Ancillary Service Fees”.

The action seeks, among other things, to recover from FedEx the Unsolicited Service Fees for consumers.


Downloads

Download Statement of Claim


Frequently Asked Questions

A class action is a lawsuit which provides a mechanism for a large group of people with common claims/issues to join together to advance one large claim.

Class actions provide access to justice where the case would be too expensive or too complex for one person to sue on his or her own.

The fees that are the subject of the action are described in FedEx invoices provided to consumers who import goods into Canada using FedEx’s Ground Service as: (i) an “Advancement Fee”/“Disbursement Fee”/“FedEx Reimbursement on Delivery Fee”; (ii) “Clearance Entry Fee”; and (iii) “HST on Disb/Ancillary Service Fees”.

All consumers in Canada who have been have paid Unsolicited Service Fees (as defined in the Statement of Claim) to FedEx.

No. The action has not yet been certified as a class proceeding by the court. If it is certified, a person who fits within the court’s class definition is automatically included in the class action unless they follow the court’s instructions on how to be excluded.

No. Any fees paid for representing the class are determined by the court and no individual class member is responsible for paying counsel.

  • Keep any documents that relate to your payments of the Unsolicited Service Fees to FedEx when importing goods for non-business purposes into Canada using FedEx’s Ground Service.
  • Complete the required fields in the contact form below to receive updates.

If you have any other questions, please complete the contact form below with your question and we will get back to you as soon as possible.


If you have imported goods into Canada using FedEx Ground Service and are interested in participating in the proposed class action or learning more about the proposed class action, please submit the information below.
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DISCLAIMER

Do not rely upon information on this website as legal or professional advice. Information on this website should not be treated as a substitute for legal advice relevant to particular circumstances.

This website will be regularly updated to provide class members additional information regarding the proposed proceeding.