Class Actions

A proposed class action has been filed on behalf of Canadian consumers who booked hotel accommodation on certain websites.

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Online Hotel Bookings

The proposed class action has been brought on behalf of all of the following individuals in Canada:

  1. Individuals who booked, purchased and were charged for an accommodation reservation for non-business purposes on any of the following websites:
    • Expedia.ca
    • Hotels.com
    • Travelocity.ca; and
    • Booking.com.
  2. Individuals who were referred to one of the websites above from Trivago.ca and who booked, purchased, and were charged for accommodation by that website for non-business purposes.

The action alleges that the Defendants, who are the companies that operate these websites, made false and misleading statements on their websites, including representations about the price and availability of hotel rooms, contrary to provincial consumer protection legislation and the federal Competition Act. For example, the action alleges that:

  • the Defendants’ representations create the false impression that the search results displayed on their websites reflect objective results and fail to disclose (or fail to adequately disclose) that search results are significantly influenced by the fees that the Defendants earn from accommodation providers;
  • the Defendants create a false sense of urgency to induce consumers to book accommodations (e.g. stating “only 3 rooms left at this price!”) when no such urgency actually exists; and
  • The Defendants advertise discounts that are not true discounts and employ misleading price comparisons, including comparing the current price to an alternative price that does not match the consumer’s search criteria, including stay dates and room type.

Downloads

Download Statement of Claim


Frequently Asked Questions

A class action is a lawsuit which provides a mechanism for a large group of people with common claims/issues to join together to advance one large claim.

Class actions provide access to justice where the case would be too expensive or too complex for one person to sue on his or her own.

  1. Expedia.ca
  2. Hotels.com
  3. Travelocity.ca
  4. Booking.com
  5. Referrals from Trivago.ca to one of the above websites

All individuals in Canada who booked, purchased and were charged for an accommodation reservation for non-business purposes on one of these websites while certain alleged misrepresentations were being made.

No. The action has not yet been certified by the court. If it is certified, a person who fits within the court's definition of the class is automatically included in the class action unless he or she follows the court's instructions on how to be excluded.

No. Any fees paid for representing the class are determined by the court and no individual class member is responsible for paying counsel.

  • Keep any documents that relate to a booking, and charge, for any accommodation reservation for non-business purposes made on one of these websites.
  • Complete the contact information form below with any pertinent information to receive case updates.

If you have any other questions, please complete the contact form below with your question and we will get back to you as soon as possible.


If you have booked, purchased and been charged for an accommodation reservation for non-business purposes on one of the above websites and are interested in participating in the proposed class action or learning more about the proposed class action, please submit the information below.

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DISCLAIMER

Do not rely upon information on this website as legal or professional advice. Information on this website should not be treated as a substitute for legal advice relevant to particular circumstances.

This website will be regularly updated to provide class members additional information regarding the proposed proceeding.